You can access your storage unit as often as you like any time between 8.30am – 5pm Monday to Friday and 8am – 3pm Saturday. For a small additional fee, access outside of these times is available. Please contact us to arrange this for you.

Storage By The Fox staff are on site from 8.30 to 5pm Monday to Friday and 8am – 3pm Saturday. We undertake daily site inspections that includes lock integrity. External lighting and secure perimeter fencing provide additional security to the property.

One month is the minimum storage period.

With over 100 undercover storage units available, we have a range of unit sizes to meet every need. Our units have a generous height of 3m, making best use of all possible space. You can use our space calculator to see how much space you’ll need.

NO. We do not insure your items in storage, but we strongly recommend you consider appropriate insurance cover. Not all household insurance will cover your goods, that is why we have an arrangement with Midland Insurance Brokers. You can have cover for as low as $1.10 per $1000 worth of goods to be covered. Please take the time to read the product information attached, and contact us if you have any further questions.

Storage is charged on a monthly basis, in advance. You will pay for your first month’s storage on or before the day you move in. You will continue to be charged storage fees on a monthly basis on the anniversary of your move in date until you advise us that you are planning to move out. Alternatively, we can set up automatic payments from your nominated account.

Yes, we welcome payments of more than one month in advance.

We accept bookings 14 days in advance.

We do not ask you to commit to a finish date when you sign up with Storage By The Fox. We will continue to charge storage fees on a monthly basis until you give us 28 days notice of your intention to move out.

Yes, of course. One of the benefits of using self storage is that you should only pay for the space that you need. Transferring to a better sized unit can be easily arranged with our staff and your rent will be adjusted accordingly.

Please provide us with at least 28 days notice of your intention to move out. We expect that you will leave your unit completely empty, clean and tidy with all rubbish removed. After you have moved out, we will inspect your vacant unit. Assuming all is in order, your security deposit will be refunded within 30 days of your move out date.

Please provide us with at least 28 days notice of your intention to move out. We expect that you will leave your unit completely empty, clean and tidy with all rubbish removed. After you have moved out, we will inspect your vacant unit. Assuming all is in order, your security deposit will be refunded within 30 days of your move out date.

We provide complimentary use of trolleys for customers to move their stuff from their vehicles to their unit.

Only those people you choose can access your unit. Our customers bring their own locks for their self storage units, and hold the keys. We do not hold keys or copies of keys. This ensures that you keep total control over who has access to your unit. We have padlocks for sale in our Box Shop.

Only customers and staff have access to our property.

If you run out of space, you can either transfer your goods into a larger unit, or you can take a second storage unit out under your name. You will need to complete a new storage agreement for the new unit.

The minimum storage period is one month.

We provide move-in trailers at no charge and we can organise removalist with our Removals By The Fox company.

We work from a monthly renewable contract, so this means you will automatically be billed for the next month when your rent expires.

Yes, you can speak to the Centre Manager concerned and an arrangement may be agreed upon depending on the circumstances. A fee may apply for a longer period of extended access.

As stated in the terms and conditions in your storage agreement states that you must give not less than twenty eight (28) days notice of your intention to move out.

No. Self-storage means that you pack your unit with your goods, you lock the unit with your own padlock and hold the key. The centre staff do not hold the key to your storage space.

Storage By The Fox have a wide variety of spaces from lockers and garage size units right up to mini warehouses. Explore our range of sizes to learn more.

With Storage By The Fox you have the “risk free” reserve. If it’s not the right size when you arrive we’ll find you a suitable alternative.

With self storage you control the access and you keep the key. Only those you provide access to will be given access.

Not by default. While we do everything we can there can be no guarantees in life, and for this reason, if you want your goods insured you can choose to get insurance either through Storage By The Fox or a company of your choice. Visit our insurance page to learn more.

Rent is paid monthly in advance. If rent is not paid according to the Terms of the Storage Agreement we may be forced to sell the contents of the storage unit. We will do everything we can do to prevent this and you should contact us immediately so that we can resolve the matter promptly.

We sell boxes, tape and packaging supplies. You can now even order all of your boxes and packaging materials online or via telephone on 02 42842213 or 0435 902 608. Visit our online box shop for pricing, or to place an order.